The impact of the digital revolution on the corporate world could hardly be more varied. While old supertankers like Kodak and Nokia are running aground, a growing number of speedboats are being that are rapidly developing into key global players with stock market valuations that in some cases defy belief. Businesses that don’t adapt quickly enough, or appropriately, to this environment of economic turbo evolution, stand little chance in the long run. One company that exemplifies the right kind of approach is Plantronics, which has thrived for more than 50 years on the market for professional and consumer hardware communication solutions. All the same, Plantronics is currently going through a change of its own, developing from a hardware manufacturer to a software-focused platform provider that has set itself the task of helping corporate customers with digital transformation. This strategy has culminated in, among other things, the launch of Version 3.9 of Manager Pro, which the Cologne branch of Plantronics is exhibiting at CeBIT 2017 in Hannover.
The web-based service, which is available on a subscription model, offers simple headset management from a single location. Version 3.9, together with three new analysis modules, now offer customers and sales partners comprehensively extended services for data analysis and business intelligence. The platform can be used specifically to seek out trends, weigh up opportunities, ensure compliance and support better decisions for smooth-running business processes. Manager Pro also helps to predict and resolve problems much faster than when using conventional methods - even before they materialize. All in all, Manager Pro plays a key part in optimizing customer service.