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Digital Public Administration

Public Sector Parc: innovation at city hall

“Generation touch” expects a lot more of public agencies, cities and communities. “Digital technologies are rapidly changing public administration and society,” said Dr. Jochen Köckler, member of the board of Deutsche Messe in the Public Sector Forum Parc. In his view, the federal government, regional governments and local communities have to intensify their cooperation.

14 Mar. 2016

As part of the opening of the Public Sector Parc in hall 7, Köckler stressed the role of public administration in the digital age. The public sector needs its own concepts and IT solutions. E-government is therefore just as much in focus in this part of the exhibition as data security and services for the citizen 4.0.

The German government is relying heavily on digitization, reported Klaus Vitt, undersecretary in the Ministry of the Interior and IT representative for the German government. And he offered a very recent example: the digital asylum procedure.

Applying for asylum in 20 minutes

Until now, registering asylum seekers and processing of their application was a long, complex process. Data had to be entered into the systems multiple times by the different agencies because the IT applications that were used were barely connected. That was tedious for citizens and expensive for local communities. In the future, all information will be captured in consolidated systems already with the initial registration, including fingerprints to ensure a clear identification. “The applicant then gets a certificate of arrival, which is linked to receiving benefits,” explained Vitt. This should motivate people to register in the first place.

Saarland and Berlin are already using the system. By mid-2016, all German states will be connected. Ultimately, the process should only take 20-30 minutes, from collecting personal data to handing out the certificate.

Publicly thinking ahead

Processes like these can only be implemented in practice when federal government, regional governments and local communities cooperate very closely. So it was good that all three were present at the Public Sector Parc. For Winfried Holz from Bitkom, the event is therefore "a must for decision-makers from the public sector.” And it’s a must given some controversial topics that the public sector faces. "For example, municipal companies are exempt from sales tax and therefore more competitive than other IT service providers. Is that fair? We believe it’s not," challenged Holz.

You’ll find other inspiration and concrete solutions for the public administration of tomorrow in the Forum Public Sector Parc at stand E13 as well as in the ‘Forum Marktplatz Kommune’ (‘Forum Marketplace for Local Communities’) at stand D68. Both are in hall 7.