"Digitization – everyone is talking about it in reference to disruptive business models, big data, driverless cars, and all kinds of objects that have recently begun communicating with each other," says Frank Früh of Bitkom, the high-tech industry association. According to this ECM expert, most medium-sized companies are interested in something much simpler: "First of all, they are looking for ways to optimize their business processes, in other words to save time and money."
Medium-sized companies that want to go digital on a smaller scale at first can find orientation and get concrete advice at CeBIT 2017. Untitled "No limits: Total digital with ECM" Bitkom is presenting innovations in enterprise content management in Hall 3. The industry association's "Digital Office Area" consists of four areas where experts explain the latest ECM possibilities .
"The effects of digitization at work are enormous and are already clearly visible," says Frank Früh regarding the group pavilion’s "Total Digital Work" area. Whereas traditional nine-to-five office hours in most organizations may go "the way of the dinosaurs," as Bitkom asserts, concepts like "discretionary work hours" and "discretionary workplace" are finding their way into modern organizations. "Today’s knowledge workers want to work when and where they like with access to all the information they need," says Frank Früh. Mobile solutions, online and offline access to documents, approval of invoices, and requests for leave submitted away from the office or on one’s couch are examples for how wireless ECM solutions enable efficient labor. "Functions promoting collaboration already allow us to work on the same document no matter where we are. At the same time, the cloud and mobile scanning are becoming increasingly popular," says Früh.
Under the heading "Total Digital Processes" at its stand, Bitkom is also rethinking the concepts of communication and input/output. "Everything that can be digitalized will be digitalized." Similar statements are not only being made by IT providers. When incoming information such as order data, billing data or information on terminations is available online, the subsequent processes will become increasing automated. For example, it is now possible to enter electronic invoices blindly without a human being ever having taken a detailed look.
"Consistent digitalization of processes will inevitably lead to changes in output processes. It’s important to note here that customers see themselves as individuals and want to be viewed as such. Among other things this means that customer inquiries not only need to be answered correctly, but the response should be via a channel of communication chosen by the customer as quickly as possible," says Frank Früh.
Entitled "Is everything allowed or is it forbidden?" the Experts at the Bitkom stand will share their knowledge about GoBD, eIDAS, ZUGFeRD and other standards to be obeyed when gathering and archiving documents. "Which guidelines are relevant to whom, which are mandatory, and which are intended as well-meaning advice? We will explain these things, demonstrate opportunities and limitations, and scrutinize and discuss relevant regulatory topics with visitors," says ECM expert Frank Früh.
Providers will not be the only ones to have their say. Users will also appear on Bitkom’s Digital Office Stage to report on their projects. Key ECM functions such as document management, electronic files, and archiving will be demonstrated live. Visitors can also find solutions for digital personnel files, contract management, and digital customer files.