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Digital Office - ECM / Input / Output

Mobile capture takes hold of the ECM world

According to experts, taking pictures of documents and processing them with a smartphone will become the new standard for digital offices.

02 Feb. 2017

"From an entrepreneurial point of view, paper-based processes are risky, expensive, messy, and inefficient," says Frank Früh, Head of ECM at Bitkom , Germany's digital association "Many processes are being carried out digitally from start to finish anyway – why not use mobile capture?"

In short, this method consists of photographing a document with a smartphone or tablet and capturing and processing the contents with software on the same device. In this mobile application Frank Früh sees an "excellent opportunity to simplify and facilitate communication processes both within companies, and between companies and their customers."

Bitkom believes that there are practical applications for mobile capture in HR management. "Using an app, employees interested in a vacant position in their company can apply directly. Cover letters, CVs, certificates, and other documents can simply be photographed or attached from their device’s storage," says Frank Früh.

Submitting doctor's notes and travel expense receipts and forms are other scenarios where mobile capture can be use in companies. "Major advantages to the company include the uniform input channel, standardized document and data structure, and the fact that business processes/workflow and archiving are activated immediately," says ECM expert Frank Früh. Furthermore, companies can save on printing and mailing costs.

Mobile capture may also be utilized soon in online banking. According to Bitkom, over 40 percent of customers expect their banks to make convenient payment services available using smartphone and tablet within the next three years. The mobile capture of payment documents will soon be "an everyday service that links the customer's smartphone with his or her personal online finance portal," believes Frank Früh. One advantage is that the context of the financial transaction will be recognized by the mobile capture system. "Such circumstances can launch interaction services such as call, call back, messaging, and online chat can be launched – an added benefit that customers without mobile capture can’t use," says Früh.

At the Digital Office Area in Hall 3 Bitkom is providing a location at CeBIT 2017 for everyone who wants to learn more about mobile capture and other ECM trends. At the specialist forum Digital Office Stage experts will explore the opportunities and challenges associated with digitalizing the office.

In the Bitkom guide "Mobile Capture: Scanning with the Smartphone" published in 2016, experts from Bitkom’s research group for input & e-mail management take a look at mobile capture application areas that are in use today. Companies will be able to gain an overview of best available technology. "The guide provides suggestions for supporting and completely changing one’s own business processes with mobile capture," says Frank Früh.

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