Coca-Cola – Customer focus re-defined with Salesforce
Learn from Coca-Cola Erfrischungsgetränke GmbH how you can benefit from the multitude of opportunities created by digitalisation. Coca-Cola Erfrischungsgetränke GmbH started its digital transformation with Salesforce, and developed three connected pillars to ensure customer experience excellence: Digitalisation of sales, connection with the customers of their customers (B2B2C), and a self-service portal to support and manage the entire value-added chain.
Visit us in the expo and listen to our sessions at CeBIT 2016, Hall 23, Stand A01.
Personalized customer journeys through all digital channels
Discover how you guide your customers with the Marketing Cloud through holistic, personalized cross-channel customer journeys to the purchase and beyond. With the Salesforce Marketing Cloud you develop impactful email, mobile and social media campaigns which convince by always delivering the right message, at the right time, via the right channel.
Connect interactions from any channel or device, combining customer data and behaviors to create real-time relevant communications that are delivered on your customers' terms. Respond to and anticipate needs and move a customer forward in their unique journey with your brand.
Marketing Cloud customer data platform integrates all your data in real time, providing the data-driven intelligence you need to know your customers and drive highly relevant, 1:1 communications.
The number one toymaker in the world stays on top by simply listening to its customers. Salesforce Marketing Cloud and Journey Builder allow Mattel to create a lifelong, cradle-to-collector relationship which sets customers on a magical, multi-branded path of play.
Watch the Clip by Mattel: "Creating a Lifetime of Play"