Since 2004, market analysts at Trovarit have regularly examined the degree to which corporate users are satisfied with their ERP solutions. The 2014 study evaluated 53 ERP systems at just under 2,400 companies. The result? The larger the ERP installation is, the less satisfied the users. As in prior years, "ean" ERP solutions, distinct industry solutions and/or solutions from smaller providers who focus on SMEs came out on top.
Among the winners of the ERP in Practice study is the company HS – Hamburger Software. "In essence, we can base our excellent rating on the fact that both our software and our service consistently cater to the needs of our SME customers," says Kai Eickhof, Head of Product Management and Marketing at HS. In his estimation, an important factor in customer satisfaction is the company’s extensive user liaison and support in all phases. For this purpose, HS operates one of the largest ERP hotlines in Germany. HS accounts for the increasing satisfaction in the functionality of its software as being linked to the expansion of its portfolio: Along with a personnel management system, HS most recently launched an integrative modular solution for archiving and document management.
At CeBIT 2015, the Hamburg company will showcase, among other things, its "HS order processing for DATEV." This works seamlessly with the Nuremberg IT service provider’s accounting software and provides modular expandability, including a program to map and mange the production processes in small and medium-sized manufacturing companies.
Abas, a software and consulting firm in Karlsruhe, also specializes in ERP solutions for medium-sized companies. "It is very important to use the right enterprise software, especially for so-called hidden champions – medium-sized businesses who are recognized leaders in their market segments," says Werner Strub, CEO and co-founder of abas Software AG. According to his information, over 3,000 companies around the world use abas software. The company’s software solution for midsize companies, abas Business Suite (ERP, PPS, WWS, e-business), has been localized for use in over 20 countries, and is Unicode compatible and multilingual. The global implementation method, abas GIM, allows for shorter implementation periods.
HS and abas are among the prominent vendors at the new CeBIT ERP & Commerce area. Located in Hall 5, users can learn about the advances being made in ERP, HR, CRM, and BI solutions and the challenges facing the market. Industry 4.0 and Big Data, mobility and security, standardization and usability, social media marketing and business analytics are just some of the topics addressed at the largest-ever confluence of ERP, HR, CRM and BI providers.
ERP Guided Tours, which begin at Stand G16, lead groups to innovative ERP solutions for various industries and areas of application. Up to six times a day, they will guide professional decision-makers to four special stands located in Hall 5.
A highlight of ERP & Commerce is the ERP Logistics Demonstrator from FIR, a research institute for company organization and development at the RWTH Aachen. "Using the individualized production of USB flash drives, our visitors can follow, step by step, all facets of order processing, beginning when the order is placed, to construction and purchasing, through to the manufacture and delivery of the product," explains FIR Managing Director and logistics expert Volker Stich. The Demonstrator, which was developed with partner companies, demonstrates that businesses can improve their efficiency considerably through automation, logistic cooperation concepts and applying standards. According to Stich, "It visualizes the future of manufacturing."
The ISGUS brand stands for forward-looking solutions in the HR and time management areas at CeBIT 2015. This family enterprise headquartered in Villingen-Schwenningen manufactures electronic and electromechanical terminals for recording time and operating data. In addition, their range includes devices for access control, controlling and monitoring doors, gates, elevators, etc. as well as mobile devices for data collection. To operate and administer the systems, ISGUS developed the industry-independent software ZEUS®, which can be deployed in companies of any size. It can interface with abas and other well-established ERP systems. All divisions of multinational customers can be linked through ZEUS®WebWorkflow.