"No limits – total digital with ECM" - under this slogan Bitkom (in CeBIT Hall 3 ) points out the various ways in which enterprise content management (ECM) is able to make business processes more simple, more efficient, and more economical. In the Digital Office Area of the association, consulting companies, providers, and manufacturers present their newest input/output solutions – from data capture to document management, all the way through to archiving.
The "Digital Office Stage – powered by CeBIT & Bitkom" is located opposite the group exhibition stand. The lectures and panel discussions in the new forum provide information about current trends in the digitization of office and administrative processes. Users and experts from Bitkom member companies, science, and politics are available to answer questions.
The "platinum partners" of the forum include Adobe Systems GmbH, JobRouter AG, KPMG AG Wirtschaftsprüfungsgesellschaft, KYOCERA Document Solutions Deutschland GmbH, windream GmbH, and WMD Vertrieb GmbH. Other contributions are provided by AFI - P.M. Belz Agentur für Informatik GmbH, Allgeier IT Solutions GmbH, callas software GmbH, Ceyoniq Technology GmbH, Easy Software AG, ELO Digital Office GmbH, Governikus GmbH & Co. KG, Kodak Alaris Germany GmbH, Optimal Systems GmbH, PDF Tools AG, Kodak Alaris Germany GmbH, and Trovarit AG.
Apart from the exhibition area and the stage, the Digital Office Area offers a café area for networking in order to get exhibitors and visitors talking.
Highlights of CeBIT Digital Office Stage 2017
Monday, March 20, 2017, 3:00 p.m.-4:00 p.m.: Keynote speech and panel on the topic "Work 4.0"
Undersecretary Thorben Albrecht (German Federal Ministry of Labor and Social Affairs) presents the new White Paper Work 4.0 and discusses the topic with experts from Bitkom; among others, vice-president Winfried Holz (Atos Information Technology GmbH) and Prof. Dr. Wilhelm Bauer (Fraunhofer IAO).
Tuesday, March 21, 2017, 2:00 p.m.-3:00 p.m.: eIDAS - Trust Services in the Digital Domestic Market (presentation of new applications and panel)
Since July 1, 2016 the regulation on electronic identification and trust services for electronic transactions in the internal market (eIDAS regulation) is directly applicable in the Member States. It regulates secure electronic business processes between companies, authorities, and citizens on a uniform basis throughout Europe. Companies, administrations, and private persons can exchange digital documents such as offers, purchase orders, contracts, and more on a uniform legal basis within the EU with the help of electronic signatures, seals, time stamps, delivery services, and certificates for authentication. The Bitkom working group "Application of Electronic Trust Services" discusses new applications and provides important incentives for completely concrete digitization against the background of the current draft of the trust services law.
Wednesday, March 22, 2017, 10:00 a.m.- 10:30 a.m.: Panel discussion "Smart Chat Bots: When Robots Take Charge of Customer Service"
In the course of the digitization of processes, the use of chat bots continues to develop. New technical possibilities develop automated communication with customers and thus make more efficiency possible for the company. Such automations offer significant cost advantages and additional improvements in service. Its use in the sphere of customer service in Asia is already far progressed. And the first western messengers are catching up in the meantime. WhatsApp has announced that it wants to open up soon for companies. And at its last conference for developers, Facebook presented the Facebook messenger platform for bot development. Will chat bots thus become generally accepted in the sphere of communication with customers? Will they even make customer service telephone employees completely superfluous? Answers to these questions are provided at the panel discussion by experts from Bitkom.
Wednesday, March 22, 2017, 3:00 p.m.- 4:00 p.m.: "The Heavyweight Round"
Panel discussion: The Future of ECM – managing directors of leading software manufacturers discuss key trends and developments. Moderated by Bernhard Zöller (Zöller & Partner GmbH) the panel participants include Peter René Collenbusch (IBM Deutschland GmbH), Christoph Pliete (d.velop AG), Thomas Roth (Microsoft Deutschland GmbH), Karl Heinz Mosbach (ELO Digital Office GmbH), Jürgen Biffar (DocuWare GmbH), and Roger David (windream GmbH).
Thursday, March 23, 2017, 10:00 a.m.-10:30 a.m.: Panel discussion "100 Percent Digital Processes - a Goal or Specter?"
Apart from the digitization of business models, the digitization and automation of business processes is understood as an important part of the digital transformation. Almost all business processes start with a document and/or document exchange. However, this is increasingly being replaced by digital processes on the basis of ECM systems. The experts of the new Bitkom working group "Digital Business Processes" hold an onstage discussion of the existing possibilities for digitization, the future ramifications of digitization, and how to exploit these possibilities.
Friday, March 24, 2017 starting at 11:00 a.m.: Start-up Stage
As in preceding years the Digital Office Stage will become a Start-up Stage on Friday, March 24, 2017: ECM start-ups present themselves and their solutions, in some cases for the first time on a big stage and in front of prospective customers. The Start-up Stage is supported by Get Started, the start-up initiative from Bitkom. On hand this year will be: AMAGNO GmbH & Co. KG, Apinauten GmbH, bamero AG, Candis GmbH, Dropscan GmbH, fileee GmbH, letterscan GmbH & Co. KG, Pixolus GmbH, smartwork solutions GmbH, SPENDIT AG.