The optimisation of IT-supported business processes is, even today, a big challenge for companies: any improvement potential is not methodically covered, a high degree of manual operation is needed and problem solving approaches are implemented according to subjective assessment. Process optimisation using today’s software solutions is inefficient and costly. Due to new findings from the IT research sector, this will change now.
The latest developments within Process Mining – Discovery meets Conformance Checking
Process Mining describes the reconstruction of processes based on their digital footprints.
Building on these models, current research results now allow for a completely new approach to the analysis and optimisation of business processes by using the so-called Conformance Check. For the first time, HPI will show at the CeBIT how the checking of matches and mismatches of processes can take place automatically with specified models, so bottlenecks, duplication of work or errors during process operation can be pinpointed efficiently and are fact based.
This technology developed by HPI elevates the state of the art within Process Mining to a new level and will be available to companies through the recently founded start-up Lana Labs. Lana will be introduced to the market this year and is the first software that allows for an automated target/actual calibration.
The end of the era of manual analyses and gut decisions
To date, elaborate manual analyses are carried out in order to find causes for errors and delays during business processes. Often the analyst questions employees via interviews to attain insight regarding a process which he will compare, then manually uses those models which describe the target process completion. The finding of deviations and issues through interviews and a manual target/actual calibration is not only time-consuming but also leads to significantly different results.
Hence the investigation regarding optimisation potential and process deviations prove to be very elaborate and inefficient for the process analyst, also, the currently available software solutions only support quality managers and business analysts to a limited extent during these analyses as, to date, only actual business processes can be traced back. The deviations from existing process models as well as the optimisation potential still have to be assessed manually by the process analyst.
Automated non-conformance detection using HPI Software
Lana Software supports companies with rapid problem identification within their processes, and with the development of a continuous optimisation strategy. By connecting execution data from IT systems (actual data) with existing process models (target models) Lana allows for an automated process deviation analysis for the very first time.
By using Lana, quality managers, auditors and business analysts as well as business consultants will be able to perform conformance and performance analyses in a continuous and automated way, that way the detection of potential weak spots, e.g. bottlenecks or malfunction, will be automated and they will be prioritised immediately.
Hasso Plattner Institute for IT-Systems Engineering (D-14482 Potsdam, Germany), Hall 6, Stand D18.
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