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Digital Health

Many patients want online consultations

Patients are open to digital innovation: One in four agrees with online consultations. This is the result of a survey by the German Pharmacists and Doctors Bank.

06 Jun. 2018 Dirk Bongardt
Source: apoBank/statista
Source: apoBank/statista

1000 respondents over the age of 18 were interviewed for the ApoBank study conducted in collaboration with Statista. Above all, a majority would like more digital options for basic communication. More than half would like to arrange medical appointments online, one in three could imagine communicating with doctors and pharmacists by email, and over a quarter would appreciate telephone and online consultations. Data protection concerns are not an obstacle for the vast majority of respondents. Around 62% are prepared to pass on health data to physicians and pharmacists as part of an electronic health record.

The patients are in line with their doctors on that subject. They also see opportunities for better care for their patients and more cost-effective work by means of video-sharing sessions, online coaching, and other digital services. The reason why such offers are not yet available nationwide is less due to a lack of willingness to invest and to innovate, but rather because of the sometimes difficult legal framework conditions.

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