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Channel & Distribution

Hermes aims to make parcel delivery smarter

The deluge of parcels is growing all the time – and with it the problems that it poses for merchants and service providers. Parcel service Hermes has a few solutions ready for future deliveries.

18 Jan. 2018 David Schahinian

Even now it can sometimes be impossible to clear the mountain of parcels: in Kassel, the postal service recently forced customers to collect their packages themselves . With the number of parcels steadily continuing to rise, future-proof solutions are needed – especially since, according to Roger Hillen-Pasedag, Director Strategy, Innovation & CR at Hermes Germany, it is becoming increasingly difficult to find couriers.

He believes that logistics must be redesigned , especially in urban centers. By way of example, he talks about couriers delivering packages by e-bike from city hubs or micro-depots. This would require local government support such as the provision of land. Using robots is also a possibility, though apparently tests have shown that the benefits to end customers are still too limited at the present time. However, Hermes currently sees no “real commercial applications” for drones: after all, almost 70% of deliveries are to urban metropolitan areas and there are often more than 100 parcels per route – far too many for a drone.

Amazon, meanwhile, is going much further with its Amazon Key service, as yet only available to Prime members in the USA. Using a smart door key, couriers can request access to the customer’s property from Amazon – and leave the package right on their coffee table.