CEBIT News

On cloud six!

The Salesforce "Customer Success Platform" on show at CeBIT 2015 is based on six different clouds and helps companies make rapid progress in digital transformation.

11 Mär. 2015
salesforce_clouds

At CeBIT 2015 in Hannover, Salesforce.com Germany GmbH is showcasing its Customer Success Platform – the world's leading CRM solution. The platform offers a range of innovative ways to network with customers across sales, marketing and customer service, and thus helps customers meet the challenges of digital transformation faster. The Customer Success Platform is 100-percent cloud-based and consists of six "modules" that can either be used separately or in combination.

These six solutions are designed as follows: SALES Cloud focuses entirely on practical sales tasks and helps boost revenue quickly, while SERVICE Cloud is designed to improve customer satisfaction, loyalty and recommendation rates. The Salesforce1 Platform is a fast, user-friendly means of making applications available to staff and customers, and MARKETING Cloud facilitates personalized 1:1 customer journeys that can be used to convert leads faster. COMMUNITY Cloud makes use of the wide-ranging potential of online communities to improve customer service and boost collaboration with partners. Last but not least, ANALYTICS Cloud makes it much easier to compile detailed business analyses – even for less experienced analysts.

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