"In politics, an argument is only good until you know who is making it." This view, often ascribed to philosopher Ludwig Wittgenstein, took on a whole new dimension with the appearance of electioneering chatbots. Materna is now showing that chatbots don’t always have to be the bad guys.
IT service provider Materna is exhibiting at CeBIT 2017 as one of six premium partners at the IBM stand in Hall 2. The company's portfolio includes solutions for digital administration and solutions for the private cloud that are based on IBM Bluemix Private Cloud and are run in a German data center. However, Dortmund-based Materna GmbH is also at the fair to showcase chatbot solutions that have been developed based on cognitive services such as IBM Watson for use at service desks.
A special exhibit shows just how helpful chatbots can be as a state-of-the-art channel of interaction at a service desk. The exhibit gives visitors a chance to experience how a chatbot interacts with end users to quickly and automatically answer the kinds of questions typically put to a service desk. In fact, the system works so well that the chatbots can even be used for customer service in relation to complex products. Chatbots could thus improve a service desk’s response to end users by offering an additional point of contact and taking a great deal of strain off staff. At CeBIT 2017 service desk operators can pay a visit to Materna to find out all about launching chatbots based on cognitive services and see for themselves how Materna supports companies with "induction training" for virtual agents and ensures their smooth integration into service management systems. Wittgenstein, who wrote his famous "Tractatus Logico-Philosophicus" about the logic of language a good hundred years ago, would undoubtedly have been fascinated with these chatbots. However, perhaps he still would have referred back to one of the most famous conclusions in "Tractatus", particularly regarding the electioneering communications robot: "Whereof one cannot speak, thereof one must be silent."